CrazyTower Privacy Policy

At CrazyTower Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This CrazyTower Casino Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data when you play at crazytower.com. By registering an account or otherwise using our services, you agree to the practices described below.

Information We Collect

When you create a CrazyTower account, deposit funds, or play games, we collect several categories of information necessary to provide our services and comply with our licensing obligations under Curaçao 365/JAZ.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents, including government-issued ID, proof of address, and payment verification where required.
• We record transaction data, including deposits, withdrawals, and the payment methods you use, such as Interac, Skrill, Mifinity, bank transfer, or cryptocurrencies like Bitcoin, Ethereum, USDT, and Litecoin.
• We track your gaming activity, including game history, wagering behaviour, bonus usage, and VIP Elite Society status.
• We automatically collect technical data such as IP address, browser type, device information, and session logs when you access our desktop or mobile platform.
• We use cookies and similar tracking technologies to remember your preferences and analyse site usage.

Information From Third Parties

We may receive additional information from identity verification providers, payment processors, fraud prevention services, and affiliate partners who refer players to CrazyTower Casino. This helps us confirm your identity and protect our platform from fraudulent activity.

How We Use Your Data

Our CrazyTower platform uses your personal data for legitimate business purposes connected to operating a licensed online casino serving Canada and New Zealand.

• We use your data to verify your identity, age, and eligibility to play under our Terms and Conditions.
• We process your transactions, including deposits and withdrawals, across the payment methods we support.
• We personalise your experience, including Welcome Package offers, Weekly Reload Bonuses, and Fortune Wheel picks.
• We monitor gameplay patterns to detect fraud, money laundering, or problem gambling behaviour.
• We send you promotional communications about bonuses, tournaments, and the Shop rewards system, where you have consented to receive them.
• We use aggregated data to improve our slots, live casino, and sportsbook offerings.

We at CrazyTower never sell your personal information to third parties for their own marketing purposes. Our use of your data is limited to operating, securing, and improving the services you use.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of the contract formed when you accept our Terms and Conditions.
• Compliance with legal and regulatory obligations under our Curaçao license.
• Our legitimate interests in preventing fraud, securing our platform, and improving our services.
• Your consent, where required, for marketing communications and optional cookies.

Data Sharing and Disclosure

We may share your information with trusted third parties strictly for operational, legal, or security purposes.

• We share data with payment providers to process deposits and withdrawals, including Interac, cryptocurrencies, and card payments.
• We share information with identity verification and anti-fraud providers to confirm your eligibility.
• We disclose data to regulators and law enforcement when legally required to do so.
• We may share limited data with marketing and analytics partners who help us understand site performance.

Our CrazyTower Casino team ensures that any third party handling your data is bound by strict confidentiality and data protection obligations.

Cookies and Tracking Technologies

We use cookies to operate crazytower.com efficiently and to enhance your browsing experience. Cookies help us remember your login session, language preference, and gameplay settings. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our site. For full details, please refer to our separate Cookie Policy.

Data Security

We are committed to protecting your data using industry-standard security measures, including encryption, secure servers, and restricted internal access. While we take extensive precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. Transaction records, identity verification documents, and communication logs may be retained for several years as required under applicable gambling regulations.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to object to certain types of data processing, including profiling for marketing purposes.

To exercise any of these rights, you can contact our support team via email at [email protected] or through our 24/7 LiveChat service.

International Data Transfers

As we serve players across Canada, New Zealand, and other permitted markets, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfer complies with applicable data protection standards.

Responsible Gaming and Data Use

We may use certain account and behavioural data to support our responsible gambling tools, including deposit limits, self-exclusion options, and VIP Elite Society monitoring. This helps us identify signs of problem gambling and offer appropriate support.

Restricted Jurisdictions

Our services are not available to residents of restricted countries, including the United Kingdom, United States, Netherlands, Sweden, Ukraine, and several others listed in our Terms and Conditions. If you access CrazyTower Casino from a restricted location, we reserve the right to suspend your account and limit the processing of your data accordingly.

Children's Privacy

Our platform is intended solely for individuals of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data at CrazyTower Casino, please reach out to our support team by email at [email protected] or via our LiveChat, available 24/7 to assist you with any privacy-related concerns.